Frequently Asked Questions

The team at Wadds Glass are dedicated to offering a first class customer service every time. Part of this excellent service is giving our customers as much information as possible so they can make an informed choice.

Please feel free to have a browse through some of our most frequently asked questions, but if you have a question in mind that we haven’t covered below, then simply give us a call and we’ll be happy to help.

 

Q. Can I get a free quotation before I buy?

A. Yes, we just require you to take a few measurements for us first so we can give you an accurate quote. You can either give these to us over the phone and we’ll provide you with a quotation depending on your requirements.

Q: Do you offer a measuring service for glass products?

A: If you have accepted our quote and are happy to go ahead, we will come and take exact measurements to allow for a precise fit. However, if we are not fitting your product, we don’t tend to come out to measure up.

Q: Do you offer a delivery and fitting service for glass products?

A: Yes, we offer a delivery and fitting service. Please note: a delivery driver is different to a glazier, so please let us know if you require fitting services from us when ordering, therefore we can send the appropriate people out to you.

Q: Do you offer an emergency glazing and repair service?

A: Yes we offer an emergency service 24 hours a day, 7 days a week. Our emergency services include glazing repairs, replacements and boarding up.

Q: What is the lead time on your products?

A: All our products lead times differ, however we can offer following lead times on these products;

Double Glazed Units - 5 Working Days

Single Laminate, Mirrors, 30 Minute Fire Glass & Stock Products - 1-2 Working Days (Same day if there is no processing work such as polished edges)

Toughened Glass (Table tops, Shelving) - 5-7 Working Days

Q: Does your glass have tolerances?

A : Yes our glass tolerance is +/-3mm on all glass products

Q: What is your guarantee on Double Glazed Units?

A: Wadds Ltd offers 5 year guarantee on all our Double Glazed units except units where a 9mm sighline is required.